Candidates – includes candidates for all roles advertised or promoted by Hotel Porta do Sol, including permanent, part-time and temporary roles and self-employed roles, as well as people who have submitted a spontaneous CV unrelated to a specific job offer. Individual contractors, self-employed workers and employees of suppliers or other third parties applying for roles will be treated as applicants for the purposes of this Privacy Policy.

Personal data – any information relating to a natural person which can be directly identified or which makes that person identifiable, directly or indirectly, in particular by reference to an identifier.

Clients – clients and others to whom Hotel Porta do Sol provides services or goods in the course of its business.

Suppliers – refers to partners, consultants, traders (including sole traders) and independent workers or any other entity that supplies goods or provides services to the Hotel. In some circumstances, Hotel Porta do Sol will subcontract the services it provides to Clients to third party suppliers who perform the services on behalf of the hotel, who are also covered by this definition and this Privacy Policy.

Staff – includes dependent workers as well as trainees directly involved in Hotel Porta do Sol’s activity.

Personal Data means all information that can identify you as a natural person, such as your name, address, e-mail address, telephone number, tax number or credit card details.
This information can be collected through:

1. Registration process on the website when creating your reservation/customer account;
2. Transaction information when making a purchase through the website;
3. Copies of records of correspondence exchanged with the user, in the event that the client contacts them;
4. Answers provided in questionnaires for statistical analysis purposes;
5. Usage, views and technical data, including your device identifier or IP address, at the time of visiting the site or opening emails we send;
6. Searches carried out on the website;
7. Filling in forms on the website;
8. Newsletter subscription;
9. Other marketing initiatives aimed at attracting contacts.

The data collected on the website is intended for:

1. Providing information on products and/or services to customers;
2. Clarification of any doubts related to the processing of reservations and/or any complaints;
3. Processing customer requests for information;
4. Sending information about promotions;
5. Sending information about the launch of new products/campaigns;
6. Market research, evaluation of consumer profiles and preferences;
7. Sending invitations to initiatives involving Hotel Porta do Sol;
8. Campaigns and events related to the hotel and its partners;
9. Optimize the hotel’s products and services;
10. Detect, investigate and prevent activities that may be illegal or violate the policies imposed by the Hotel.

Customer data will not be passed on to third parties, nor will it be used for purposes other than those for which the customer has given consent.

The Hotel reserves the right to periodically update this Privacy Policy. Any updates made will be announced not only through our website, but also through other means of communication that the company deems most appropriate.

The information will be sent to all our clients or potential clients, to the means of contact indicated. Your continued use of the website, applications, services and resources offered after such communication will be deemed to be your agreement to such changes.

Aware of the importance of maintaining sustainable tourism development, and assuming the principles specifically adopted in the World Charter for Sustainable Tourism, Hotel Porta do Sol undertakes to carry out sustainable management of its activities by adopting commitments aimed at preventing, eliminating or reducing the impact of our facilities and activities, both internal and external, as well as optimizing the sustainability of its operation by improving its behaviour towards the environment.

To this end, Hotel Porta do Sol has adopted the following sustainability policy, through which it undertakes to comply with the requirements set out in the Biosphere Sustainable Lifestyle reference, which includes, among other things, the legal requirements that regulate the effects generated by tourist activity.

We are therefore committed to motivating and training our employees with training and awareness-raising activities on the principles of sustainability, to promoting good environmental practices and participating in external activities, and to informing both internally and externally about the company’s environmental progress and actions.

We also pledge to fight against sexual exploitation or any other form of commercial exploitation and harassment, particularly of children, adolescents, women and minorities. We also include a commitment to adopt accessibility measures for people with disabilities (sensory, physical, intellectual and mental).

One of our main objectives is to improve sustainable management, making commitments to continuous improvement in all areas of sustainability: social, economic and environmental, as well as customer satisfaction. To this end, current and future projects managed by Hotel Porta do Sol will be subject to sustainability and resource efficiency criteria.

This Sustainability Policy will be updated whenever circumstances require it, adopting and publishing new sustainability objectives in both cases.