Privacy Policy

Hotel Porta do Sol respects your privacy and takes measures to protect the data you share with us (such as email, address, telephone contact, etc.). This Privacy Policy was created exclusively to explain how your data is collected, what is its purpose, and what are your rights regarding their use. By using the website, as well as other Hotel platforms, you are deemed to agree with our Privacy Policy. In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council – General Regulation on Data Protection (“GDPR”) and other applicable legislation on privacy and data protection. will be treated and the way in which they will be used depend to a large extent on the services requested by you and agreed with you. This privacy policy applies to the personal data of Users of our websites, Customers, Suppliers and Candidates, whenever these are natural persons. Each time you use the websites, you are subject to the application of the Privacy and Cookies Policy in force at that time, so we suggest that you read these Policies carefully, to verify that you agree with the respective terms.

If you have any questions regarding our privacy policy, please contact us at


General Data Protection Regulation (GDPR) – a legal instrument of the European Union that aims to harmonize European legislation on data protection. It has an effective date of application on May 25, 2018 and any references to it must be interpreted accordingly to include any legislation that amends, implements or seeks to implement it.

Privacy Policy Candidates – includes candidates for all roles advertised or promoted by Hotel Porta do Sol, including permanent, part-time and temporary roles and self-employed roles, as well as people who have submitted a spontaneous CV unrelated to a specific job offer .

Individual contractors, self-employed persons and employees of suppliers or other third parties who apply for roles will be treated as candidates for the purposes of this Privacy Policy.

Personal data – any information relating to a natural person that can identify him directly or that makes him identifiable, directly or indirectly, in particular by reference to an identifier. Customers – customers and others to whom Hotel Porta do Sol provides services or supplies goods in the course of its activity.

Suppliers – refers to partners, consultants, traders (including individual traders) and independent workers or any other entity that supplies goods or services to the Hotel.

In some circumstances, Hotel Porta do Sol will subcontract the services it provides to Customers to third-party providers who perform services on behalf of the hotel, which are also covered by this definition and by this Privacy Policy. Personnel – includes dependent workers, as well as interns directly involved in the activity of Hotel Porta do Sol.

1. Origin and type of Personal Data Collected

Personal Data means all information that can identify you as a natural person, such as name, address, e-mail, telephone contact, tax number, or your credit card details.

This information may be collected through:

  1. Registration process on the website when creating your reservation/customer account;
  2. Transaction information when making a purchase through the website;
  3. Copies of records of correspondence exchanged with the user, in case the customer contacts;
  4. Answers provided in questionnaires for statistical analysis purposes;
  5. Usage, views and technical data, including your device identifier or IP address, when visiting the website or opening emails we send you;
  6. Surveys carried out on the website;
  7. Completion of existing forms on the website;
  8. Subscription to Newsletters;
  9. Other Marketing initiatives aimed at raising contacts.

2. Purpose of Personal Data

The data collected on the website are intended to:

  1. Providing information about products and/or services to customers;
  2. Clarification of any queries related to the processing of reservations and/or any complaints;
  3. Processing requests for information from Customers;
  4. Sending information about promotions;
  5. Sending information about the launch of new products/campaigns;
  6. Market studies, profile evaluation and consumer preferences;
  7. Sending invitations to initiatives in which Hotel Porta do Sol participates;
  8. Campaigns and events related to the Hotel and its partners; Optimize the Hotel’s products and services;
  9. Detect, investigate and prevent activities that may be illegal or violate the policies imposed by the Hotel.

Customer data will not be transmitted to third parties, nor will it be used for purposes other than those for which the customer has given consent.

3. Privacy and Protection of Personal Data

The personal data that customers indicate will be processed for the purposes described in the “Purpose of Personal Data” section of these Terms and Conditions, by Hotel Porta do Sol. Thus, the Hotel is solely responsible for the processing of your personal data, by automated means or not, from collection, organization, conservation to elimination, guaranteeing the confidentiality of all data provided by its customers. Hotel Porta do Sol is guided by strict compliance with the rules relating to the processing of personal data, which are currently provided for in the Regulation (EU) General Data Protection Regulation (RGPD) – a legal instrument of the European Union that aims to harmonize the European legislation on data protection. It has an effective application date of May 25, 2018. The Hotel ensures that the data collected is strictly necessary for the fulfillment of customer management purposes (including profiling); marketing and advertising, invoicing of bookings and complaints.

4. Term and Data Retention

If the customer has entered into a purchase and sale or service provision contract, their data will be kept for a period of ten years from the granting of this consent, or for a longer period if the law so establishes.

5. User Rights

At any time, and free of charge, you can exercise the right to ask the Hotel to:

  1. Access your personal data;
  2. Request rectification of your personal data;
  3. Request the deletion of your personal data;
  4. Request the limitation of the processing of your Personal Data;
  5. If there is a legally imposed obligation that overrides these rights, Hotel Porta do Sol will justify the respective refusal.

If you consider that your data is not being processed in accordance with applicable legislation, namely European and national, we remind you that you have the right to lodge a complaint with a supervisory authority.

6. Changes to Hotel Porta do Sol's Privacy Policy

The Hotel reserves the right to periodically update this Privacy Policy. Any update made will be announced not only through our website, but also through other means of communication that the company deems most appropriate.

The information will be sent, to all our customers or potential customers, to the indicated means of contact. Your continued use of the website, applications, services and features offered after such communication will be deemed to constitute, and will be deemed to be, your agreement to such changes.

7.Hotel Porta do Sol's Sustainability Policy

Aware of the importance of maintaining sustainable tourism development, and assuming the principles specifically adopted in the World Charter for Sustainable Tourism, Hotel Porta do Sol  is committed to carrying out a sustainable management of its activities, through the adoption of commitments oriented to prevent, eliminate or reduce the impact of our facilities and activities, both internal and external, as well as optimizing the sustainability of your operation, improving your behaviour towards the environment.

For this purpose, Hotel Porta do Sol has adopted the following sustainability policy, through which it undertakes to comply with the requirements established in the Biosphere Sustainable Lifestyle benchmark, which includes, among other things, the legal requirements that regulate the effects generated by the tourist activity

Thus, we are committed to motivating and training our employees with training and awareness actions on the principles of Sustainability, to promoting good environmental practices and participating in external activities, and to informing both internally and externally about the advances and environmental actions of the company. company.

We are also committed to fighting sexual exploitation, or any other form of commercial exploitation and harassment, particularly against children, adolescents, women and minorities. We also include a commitment to adopt accessibility measures for people with disabilities (sensory, physical, intellectual, and psychological). One of our main objectives is to improve sustainable management, assuming the commitments of continuous improvement in all areas of sustainability: social, economic, and environmental, as well as customer satisfaction.

For this, the current and future projects managed by Hotel Porta do Sol  will be subject to the criteria of sustainability and efficiency in the use of resources.

This Sustainability Policy will be updated whenever circumstances require, adopting and publishing new sustainability objectives in both cases.

Last update March 2024

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