TERMS AND CONDITIONS
Scope of Application
The terms and conditions will apply to the relationship between the guest/customer of the Hotel regarding pre-booking, reservation, stay and end of stay services.
With regard to the terms and conditions not mentioned here, the Portuguese legislation in force will apply.
The use of services assumes that the customer accepts and validates the conditions and terms imposed by Hotel Porta do Sol. (Which are considered automatically and incorporated into the contract between the client and the Hotel, without the transition in writing being mandatory.)
1. Pre-booking and Booking
After requesting a pre-booking, Hotel Porta do Sol presents to the potential client a stay proposal and a reservation code, according to the requirements dictated by the client. If the customer resorts to tour operators or room reservation portals on the Internet, the reservation code will be different from the one provided directly by the Hotel, being equally valid, but the terms and conditions are those agreed with the tour operators.
The Hotel also informs that requests for reservations made directly to you or through tour operators are not binding and do not oblige you to enter into a contract with the customer.
The Hotel reserves the right to refuse the conclusion of the contract and make a room available at its sole and discretionary discretion. Hotel Porta do Sol only guarantees the availability of a room of the reserved category and not of a specific hotel room.
2. Type of Reservation and Cancellation
At the Hotel Porta do Sol you can make two types of reservation: the guaranteed reservation and the prepaid and non-refundable reservation. The guaranteed reservation consists of the reservation of a room (by the customer) accompanied by the provision of valid and complete data of a credit card as a guarantee.
The guaranteed reservation can be freely canceled by the customer, free of charge, up to 7 days before arrival. After this period, the Hotel reserves the right to pre-authorise the amount. In case of cancellation outside the mentioned period or no-show, the Hotel will charge the entire reservation. In case of alteration of type or reservation dates, a change in the tariff may result. The prepaid and non-refundable reservation consists of the reservation of a hotel room, accompanied by the supply, by the customer, of valid and complete data of a credit card or in the reservation accompanied by the sending of proof of bank transfer of the entire price of accommodation booked.
The total amount of the reservation will be charged immediately when the customer makes the reservation. In case of cancellation or no-show, the Hotel will charge 100% of the stay.
Prepaid and non-refundable reservations cannot be canceled or changed.
3. Arrivals and Departures
Hotel, Hotel Porta do Sol will grant a room depending on the desired category and according to availability at the time, with check-in taking place from 3 pm.
Upon arrival at the Hotel, you must immediately pay the entire stay. On the departure date, the customer must leave the room, leaving it free of people and well and without any damage until 12:00. In the event that the customer does not leave the room by 12 noon, a fee corresponding to a one-night stay at the hotel will be automatically charged, with the right to use the room during that period only if the hotel has room availability, otherwise it will have to pay at the same rate and leave the room as soon as possible.
Hotel Porta do Sol assumes that only the people indicated in the accommodation reservation will have the right to use the hotel room.
If the room is overcrowded, a penalty of €100 per night per person will be charged. It is strictly forbidden not to take care of and respect the hotel’s spaces, and penalties for costs may apply.
The client must respect other clients and the rules of good conduct imposed by Hotel Porta do Sol.
The customer is not authorized to use the reserved access areas.
The customer cannot cook the food brought, either in the hotel room or in the other areas of the same.
Customers cannot use the common areas of the hotel to consume food other than those sold by the unit.
Children under 14 years of age must be accompanied by an adult at all times of their stay.
The customer is entirely responsible for the goods left at the Hotel Porta do sol, having the duty to supervise them during their stay. (The Hotel advises that all rooms are equipped with a small safe).
Pets are not allowed on the hotel premises.
5. Customer Behavior
- Under Law No. 63/2017, it is not allowed to smoke any tobacco products and/or derivatives on the hotel premises, namely electronic cigarettes.
- In order to comply with all the rules and for the well-being of all hotel guests, at check-in you will be asked to sign our non-smoking policy so that, in case of non-compliance, the hotel will reserve the right to charge between €50 and €500 in accordance with Decree-Law 37/2007.
- We recommend civic and non-abusive parking.
- The hotel is not responsible for damages to third parties or theft of vehicles.
- The hotel is not responsible for any object or document that has not been left in its custody.
- For your safeguard, the rooms have a safe for your personal use during your stay.
- The Hotel reserves the right to expel customers who are acting unfairly, offensively and threatening towards other customers or employees.
- It is forbidden to make changes to the organization of space and equipment in rooms and common areas.
- It is forbidden to store dangerous items in the rooms, such as weapons, ammunition, explosives, flammable materials and psychoactive substances.
- It is forbidden to sell items in the hotel spaces.
- It is forbidden to play table games in the common facilities of the hotel.
- During the stay, it is forbidden to make excessive noise that disturbs the rest of the rest of the guests and to behave inappropriately.
- Customers must respect the quiet hours: 10:00 pm to 7:30 am.
- It is strictly forbidden not to care for and respect the hotel spaces, and penalties may apply.
- The client must respect other clients and the rules of good conduct imposed by Hotel Porta do Sol In case of damage, theft or loss of items belonging to the hotel, Hotel Porta do Sol reserves the right to charge the full amount of the damaged/stolen or lost items.
6. Hotel Room Access
Hotel Porta do Sol and its staff have the right to enter the hotel room, during the customer’s stay, in order to carry out cleaning, repairs and similar work.
7. Price of Stay and Other Prices
The price of the stay to be paid by the customer constitutes the consideration for making the use of the hotel room available, in the period between arrival and departure. The total price of the stay will be charged per night, regardless of whether the customer actually used the room or did not stay overnight. The applicable rates are the agreed prices or the price indicated in the Hotel Porta do Sol price list in force on the date of signing the contract. The fees and amounts indicated in the terms and in the accommodation contract are all plus VAT, unless expressly provided otherwise.
8. Terms of Payment
The amount of the stay and prices for additional services must be paid in advance when the customer arrives at the hotel, regardless of the billing date. If the length of stay is not specified, the price of the stay and prices for additional services for each night must be paid in advance by 12:00 noon. In the case of stays without a specified departure date, non-payment of the price of the stay and additional services under the terms of the previous number determines the immediate termination of the contract and immediately forces the customer to leave the room and hand over the respective key to the Hotel . Charges for additional services are identified, for example, charges relating to the car park, room service, breakfast charge and other charges that are not expressly mentioned in the accommodation contract, which are part of the price of the stay. Hotel Porta do Sol accepts payment in euros, transfers, and Visa and Mastercard cards. Other payments will only be allowed in exceptional cases, with the consent given by the Hotel.
9. Complaints regarding defects in the Material
The customer must inspect the hotel room upon arrival and immediately report any defects found to the hotel reception. Any defects that may arise during the stay must be reported to the hotel reception, as soon as customers become aware of them. Upon verifying that there is indeed a defect in the customer’s room, Hotel Porta do Sol has the right to choose between repairing it or relocating the customer in a room that has at least the same category contracted by the customer.
For the purposes mentioned above, only serious defects likely to jeopardize the level of service and quality of the Hotel will be considered, and the Hotel is not obliged to take any measures in the event of complaints that are irrelevant, unreasonable or that relate to details that are not collide with the contracted minimum level.
If Hotel Porta do Sol does not have the means to repair the relevant defect or replace the customer’s room with another of a similar or higher category, the customer may only terminate the contract and receive the amount paid for the room, and may demand nothing more from the Hotel in any capacity.
10. Responsibility on the part of Hotel Porta do Sol
Hotel Porta do Sol will only be liable for damages or losses to the customer when such facts result from the fault of the Hotel.
The Hotel reserves the right not to assume any responsibility for the loss of data provided by the customer in the event of electronic transmission of payment data, being only responsible to the latter, in case of culpable action.
The Hotel is not responsible for damages or accidents occurring inside the room or any other area of the hotel, unless the Hotel is guaranteed to be at fault.
Hotel Porta do Sol will not be held responsible to the customer in case of delay in making the room available in case of valid reasons for the non-timely availability of the room. Valid reasons include, for example, overcrowding, lack of manpower, strikes, lockouts, natural disasters, accidents in the hotel room itself.
In the event of a delay in making the room available beyond 6 pm, the customer may freely terminate the contract without having the right to demand any compensation from the Hotel in any way whatsoever. The hotel only assumes responsibility for acts performed by any employee of the hotel if he is in normal working hours, duly identified and in uniform as a company employee.
Hotel Porta do Sol reserves the right not to assume any responsibility for non-compliance with ancillary obligations
The Hotel is not responsible for the act or omission of any other client, even if this is likely to cause damage or harm to another client of the Hotel.
All acts caused by third parties to Hotel customers are their sole responsibility.
The Hotel assumes no responsibility towards the Client for any lost profits or indirect damages even if resulting from failure to comply with a main obligation.
11. Duty of Notification
In the event of theft or damage to property or, in the event of fire, water damage or other damage to the hotel room, the customer must immediately inform the hotel staff and do everything possible to help resolve the theft or repair the damage done.
12. End of the Accommodation Agreement
The Hotel has the right to terminate the accommodation contract if the customer fails to make full and timely payment at the time it is required or fails to deliver the required guarantee.
The customer may notify the termination of the accommodation contract during their stay at any time up to 7 pm, to take effect from 12 pm the following day. Any party may terminate the accommodation agreement summarily for cause.
Hotel Porta do Sol will have the right to immediately terminate the accommodation contract for just cause if the customer shows any behavior that affects the good coexistence, peace or hygiene of the hotel, namely if during his stay at the hotel, the customer is under the under the influence of drugs or alcohol, using the hotel room for prostitution practices, acting offensively towards hotel staff or other hotel guests, disturbing the peace of other hotel guests, or, in the past, having made malicious false reservations and/or damaged or destroyed the hotel or its facilities.