Booking

TERMS AND CONDITIONS

Scope

The terms and conditions shall apply to the relationship between the guest/customer of the Hotel in relation to the services of pre-booking, booking, stay and end of stay.
With regard to the terms and conditions not referred to herein, the Portuguese legislation in force shall apply.

The use of the services presupposes that the client accepts and validates the conditions and terms imposed by Hotel Porta do Sol (which are considered automatically and incorporated into the contract between the client and the Hotel, without any written transition being mandatory).

1. Pre-booking and Booking

After requesting a pre-booking, Hotel Porta do Sol will provide the potential client with a proposal for a stay and a booking code, in accordance with the requirements dictated by the client.
If the client uses tour operators or room booking portals on the internet, the booking code will be different from the one provided directly by the Hotel, and will be equally valid, but the terms and conditions will be those agreed with the tour operators.

The Hotel also informs you that booking requests made directly to it or through tour operators are not binding and do not oblige it to conclude the contract with the client. The Hotel reserves the right to refuse to conclude the contract and to make a room available at its sole discretion.

Hotel Porta do Sol only guarantees the availability of a room in the category booked and not a specific hotel room.

2. Booking and Cancellation Types

At Hotel Porta do Sol you can make two types of reservation: the guaranteed reservation and the pre-paid, non-refundable reservation.
The guaranteed reservation consists of the reservation of a room (by the client) accompanied by the provision of valid and complete details of a credit card for guarantee. The guaranteed reservation can be freely canceled by the client, free of charge, up to 7 days before arrival. After this period, the hotel reserves the right to pre-authorize the amount. In the event of cancellation outside the period mentioned or in the event of a no-show, the hotel will charge the full amount of the reservation. In the event of a change of room type or booking date, the rate may change.

A pre-paid, non-refundable reservation consists of the booking of a hotel room, accompanied by the provision by the customer of valid and complete credit card details, or the booking accompanied by the sending of proof of bank transfer of the full price of the accommodation booked. The total amount of the reservation will be charged immediately when the client makes the reservation. In the event of cancellation or no-show, the hotel will charge 100% of the stay. Pre-paid and non-refundable reservations cannot be canceled or changed.

3. Arrivals and departures

Hotel Porta do Sol will provide a room of the selected category on the client’s arrival from the date of arrival or, if the client makes the reservation at the hotel reception, Hotel Porta do Sol will grant a room according to the desired category and according to availability at the time, with check-in taking place from 3pm.

On arrival at the hotel, you must immediately pay the full amount of your stay.

On the date of departure, the client must leave the room, leaving it free of people and property and without any damage by 12 noon.

In the event that the client does not leave the room by 12 noon, they will automatically be charged a fee corresponding to a one-night stay at the hotel, and will only have the right to use the room during this period if the hotel has rooms available, otherwise they will still have to pay the fee and leave the room as soon as possible.

4. Terms of use

  1. Hotel Porta do Sol assumes that only the people indicated in the accommodation reservation will have the right to use the hotel room. If the room is overcrowded, a penalty of €100 per night per person will be charged.
  2. It is strictly forbidden not to take care of and respect the hotel’s spaces, and penalties may be applied at a charge.
  3. The client must respect other clients and the rules of good conduct imposed by Hotel Porta do Sol.
  4. The customer is not authorized to use the reserved access areas.
  5. The client may not cook the food brought in, either in the hotel room or in the other areas of the hotel.
  6. Customers may not use the hotel’s common areas to consume food other than that sold by the hotel.
  7. Children under the age of 14 must be accompanied by an adult at all times during their stay.
  8. The client is entirely responsible for the belongings left at the Hotel Porta do Sol and has the duty to supervise them during their stay. (The Hotel informs that all rooms are equipped with a small safe).
  9. Pets are not allowed on the hotel premises.

5. Customer behavior

  1. In accordance with Law no. 63/2017, smoking any tobacco products and/or their derivatives, including electronic cigarettes, is not permitted on the hotel premises. In order to comply with all the rules and for the well-being of all hotel guests, at check-in you will be asked to sign our non-smoking policy and, in the event of non-compliance, the hotel reserves the right to charge between €50 and €500 in accordance with Decree-Law 37/2007.
  2. We recommend that parking is civil and not abusive. The hotel is not responsible for damage to third parties or theft of vehicles.
  3. The hotel is not responsible for any object or document that has not been left in its custody. For your safety, the rooms have a safe for your personal use during your stay.
  4. The Hotel reserves the right to expel customers who are acting in an unfair, offensive or threatening manner towards other customers or employees.
  5. It is forbidden to make changes to the organization of the space and equipment in the rooms and common areas.
  6. It is forbidden to store dangerous items in rooms, such as weapons, ammunition, explosives, flammable materials and psychoactive substances.
  7. It is forbidden to sell items in the hotel.
  8. It is forbidden to play table games in the hotel’s communal facilities.
  9. During your stay, it is forbidden to make excessive noise that disturbs the rest of the guests and to behave inappropriately.
  10. Customers must respect the quiet hours: 22:00 to 07:30.
  11. It is strictly forbidden not to take care of and respect the hotel’s spaces, and penalties may be applied.
  12. Customers must respect other customers and the rules of good conduct imposed by Hotel Porta do Sol.
  13. In the event of damage, theft or loss of items belonging to the hotel, Hotel Porta do Sol reserves the right to charge the full amount of the damaged/stolen or lost items.

6. Access to the hotel room

Hotel Porta do Sol and its staff have the right to enter the hotel room during the client’s stay in order to carry out cleaning, repairs and similar work.

7. Accommodation and other prices

The price of the stay to be paid by the client constitutes the consideration for the use of the hotel room for the period between arrival and departure.
The total price of the stay will be charged per night, regardless of whether the client has actually made use of the room or has not spent the night.
The applicable rates are the agreed prices or the price indicated in the Hotel Porta do Sol price list in force on the date of conclusion of the contract.
The rates and amounts indicated in the terms and in the accommodation contract are all plus VAT, unless expressly stated otherwise.

8. Payment terms

The price of the stay and additional services must be paid in advance when the client arrives at the hotel, regardless of the billing date.
If the length of stay is not specified, the price of the stay and additional services for each night must be paid in advance by 12 noon.
In the case of stays without a specified departure date, failure to pay the price of the stay and additional services in accordance with the terms of the previous paragraph shall result in immediate termination of the contract and shall immediately oblige the client to leave the room and hand over the respective key to the Hotel.
Charges for additional services are, for example, charges for car parking, room service, breakfast tax and other charges that are not expressly mentioned in the accommodation contract and are part of the cost of the stay.
Hotel Porta do Sol accepts payment in euros, transfers and Visa and Mastercard. Other payments will only be allowed in exceptional cases, with the Hotel’s timely consent.

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9. Complaints regarding Material defects

  1. The customer must inspect the hotel room on arrival and immediately report any defects to the hotel reception.
  2. Any defects that arise during the stay must be reported to the hotel reception as soon as the clients become aware of them.
  3. If it is found that there is a defect in the customer’s room, Hotel Porta do Sol has the right to choose between repairing it or relocating the customer to a room of at least the same category as the one contracted by the customer.
  4. For the aforementioned purposes, only serious defects likely to jeopardize the Hotel’s level of service and quality will be considered, and the Hotel will not be obliged to take any action if complaints are irrelevant, unreasonable or relate to details that do not conflict with the minimum contracted level.
  5. In the event that Hotel Porta do Sol does not have the means to repair the relevant defect or replace the customer’s room with another of a similar or higher category, the customer may only terminate the contract and receive the amount paid for the room, and may claim nothing further from the Hotel in any capacity whatsoever.

10.Liability on the part of Hotel Porta do Sol

  1. Hotel Porta do Sol shall only be liable for damages or losses incurred by the client when such facts result from the Hotel’s fault.
  2. The Hotel reserves the right not to assume any liability for loss of data provided by the client in the event of electronic transmission of payment data, and will only be liable to the client in the event of culpable action.
  3. The Hotel is not responsible for damage or accidents that occur inside the room or any other area of the hotel, unless it can be guaranteed that the Hotel is at fault.
  4. Hotel Porta do Sol will not be held liable to the client in the event of a delay in the availability of the room if there are valid reasons for the room not being available on time. Valid reasons include overcrowding, lack of manpower, strikes, lockouts, natural disasters and accidents in the hotel room.
  5. In the event of a delay in making the room available beyond 6 p.m., the client may freely terminate the contract without being entitled to claim any compensation from the Hotel whatsoever.
  6. The hotel only assumes responsibility for acts carried out by any employee of the hotel if they are in normal working hours, duly identified and in uniform as an employee of the company.
  7. Hotel Porta do Sol reserves the right not to assume any liability for non-compliance with ancillary obligations
  1. The Hotel is not responsible for the act or omission of any other customer, even if this is likely to cause damage or harm to another customer of the Hotel. All acts caused by third parties to Hotel guests are their sole responsibility.
  2. The Hotel shall not be liable to the Client for any loss of profits or indirect damages even if they result from failure to comply with the principal obligation.

11. Duty to notify

In the event of theft or damage to property or, in the event of fire, water damage or other damage to the hotel room, the client must immediately inform the hotel staff and do everything possible to help resolve the theft or repair the damage caused.

12. Termination of Accommodation Contract

  1. The Hotel has the right to terminate the accommodation contract in the event that the client fails to make full and timely payment when required to do so or fails to provide the required guarantee.
  2. The customer may give notice of termination of the accommodation contract during their stay at any time up to 7pm, to take effect from 12pm the following day.
  3. Any party may summarily terminate the accommodation contract for just cause.
  4. Hotel Porta do Sol will have the right to immediately terminate the accommodation contract for just cause if the client displays any behavior that affects the good coexistence, quiet or hygiene of the hotel, namely if during their stay at the hotel, the client is under the influence of drugs or alcohol, uses the hotel room for prostitution practices, acts offensively towards hotel staff or other hotel clients, disturbs the peace of other hotel clients, or in the past has made malicious false reservations and/or damaged or destroyed the hotel or its facilities.